Age-aware consent
Registration records the appropriate consent and policy version for each role and learner journey.
Safeguarding and learner welfare
A safe learning environment for every learner.
Learner safety comes before platform activity. We use age-aware consent, approved tutors, moderated interactions and clear reporting routes to support a respectful learning community.
Safe learningConsent • Moderation • Support
Verified family
Approved tutors
Moderated channels
How we protect learners
Safety is built into identity, teaching, communication, content and support workflows.
Verified family involvement
Parent and guardian access is limited to children linked through a controlled verification process.
Approved tutors only
Tutors must complete profile and safeguarding review before publishing or hosting production sessions.
Moderated communication
Learner and tutor communication stays inside approved channels that support oversight and incident review.
Safer live learning
Hosts have participant controls, attendance records and escalation routes for inappropriate behaviour.
Reviewed learning content
Content cannot be published until academic, technical, accessibility and safeguarding checks are recorded.
What happens when you report
You do not need to investigate a concern yourself. Share what you know and let the authorised process review it.
- 1
Tell us what happened
Share the concern and the relevant platform context. Add a supporting image or PDF only when it is safe to do so.
- 2
Urgent safeguarding triage
Safeguarding-category requests are marked urgent and restricted to the authorised response process.
- 3
Controlled review and action
The team reviews the minimum necessary information, records authorised action and protects access to sensitive details.
- 4
Appropriate follow-up
We use the contact details provided to acknowledge the concern and communicate next steps when it is safe and permitted.
Dedicated safeguarding route
Report a safeguarding concern
Use this form for learner-safety, tutor-interaction, live-learning, moderation or inappropriate-content concerns. Submissions from this form are automatically marked urgent.
Before you submit
- Describe what happened in your own words.
- Include relevant dates, sessions or account context.
- Do not confront anyone or investigate the concern yourself.
- Do not include passwords, payment details or unnecessary information about a child.
Privacy-conscious handlingAccess to sensitive reports is limited according to role, purpose and the authorised response process.
Simple guidance for our community
For learners
Keep communication inside approved platform channels. Tell a trusted adult and report anything that makes you feel unsafe, pressured or uncomfortable.
For parents and guardians
Use verified account linkage, review learning activity and raise concerns without asking a child to repeat sensitive details unnecessarily.
For tutors and schools
Follow approved conduct, communication and live-session controls. Record and escalate concerns through authorised routes.